Angry Customer Buys Promoted Tweets To Bash British Airways For Losing His Luggage
Could this be the next trend for people to finally get the attention of large companies with bad customer service? It’s so much easier now to embarrass companies through Twitter and Facebook by reaching out the very customers they need to stay in business. Unfortunately it will lead to crack-pots doing the same thing for minor or insignificant claims – or competitors doing likewise to ruin good reputations. This could be beneficial for a short time until it’s abused and then companies might abandon Twitter & Facebook altogether! – TravelBloggers.ca Angry Customer Buys Promoted Tweets To Bash British Airways For Losing His Luggage British Airways allegedly lost a man’s luggage, then wouldn’t return his emails. The man turned to Twitter to vent. But he didn’t just vent to his 500+ followers. Instead, he purchased promoted tweets, Twitter’s form of advertising, to spread his message far and wide: “Don’t fly @BritishAirways,” the man with the handle @HVSVN wrote on Sunday evening. “Their customer service is horrendous.” His tirade continued:
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